Calling 112 in Europe
Know the number and be ready to explain where you are. A saved accommodation address can help when you are stressed or offline.
Call 112 for an emergency anywhere in the EU. It connects you to police, ambulance or fire services, and the call is free from fixed and mobile phones. It is also used in several countries outside the EU, but check the local emergency arrangements for every country on your route.
The European Commission's 112 guide explains how calls are handled. Many operators can help in English, though you should not assume every language will be available at every location.
Give the location first
State the country, town and the clearest location you can provide. A street address, station name, road number or nearby landmark is more useful than saying you are near a famous attraction. If your phone shows coordinates, have those ready too.
Then explain what happened, how many people need help and any immediate danger. Speak slowly and answer the operator's questions. Follow instructions and remain on the line until told to end the call.
Automatic phone-location features can help responders, but do not rely on them as the only description of where you are. A hotel name may have several branches, and a large park can have entrances far apart.
Save a few details before you need them
Keep your accommodation address available offline, together with your insurer's assistance number and an emergency contact. On a hike, know the route name and your last confirmed position. Let a companion know where this information is stored.
112 is for emergencies, not timetable questions or routine lost-property enquiries. For non-urgent help, use the appropriate local service or ask accommodation staff to help find it.
The call is free, but treatment, rescue or transport may have costs. The EU emergency information explains healthcare considerations. Carry any eligible EHIC or GHIC and check your travel insurance; a health card is not a substitute for all the cover a journey may need.