When travel goes wrong
Deal with the immediate journey first, then the paperwork. Find out what the operator can arrange and keep a record of the answer before accepting a refund or paying for a replacement.
Keep a short record
Save your ticket, booking terms, messages, actual arrival time and receipts. Ask for the reason for a cancellation or delay in writing if possible. Keep each complaint focused on the service you bought, what happened and the remedy you are asking for.
Send the complaint to the right place
Use the transport operator’s or accommodation provider’s official contact channel. If a booking platform took your payment, check who is responsible for the service and who handles cancellation requests. Avoid sending payment details or passport copies to an address found only in an unsolicited message.
If the first reply does not solve it
Keep the complaint reference and reply. Follow the relevant regulator or consumer body’s escalation process for the country and type of service. Eligibility and deadlines vary; use the official guidance linked from the pages below rather than assuming every disruption has the same remedy.
Useful next steps
Practical information reviewed on 17 September 2026. Prices and operating arrangements can change.