Travel decisions

Problems and rights

Work through a disruption using records, official complaint routes and the rules that cover the journey.

Start with a clear comparison

Keep notices, times, receipts and booking records.
Confirm the operator and rule that cover the journey.
Use the official complaint route before paying a claims service.

Tools for this decision

Use the related guides below while verified tools are being prepared.

Checked guides

What to do after a long rail delayMissed connections and through-tickets